Walmart, Sam’s and Bodega Aurrerá are the stores with the most complaints

After the first day of bidding Good endthe Federal Consumer Attorney (prophecy) revealed what are the stores who recorded a greater number of claims by consumers.

In this way, they explained that they received 72 complaints during this Friday, November 18; However, only three stores take a large part of these, since they accumulate up to now 56 of the claims.

It may interest you: Profeco confirms that it is going against Palacio de Hierro for not respecting ‘bargain’ in refrigerators and screens

Is about Walmart, who has 40 complaints; Sam’s Club, a store that has 13 of the claims and Bodega Aurrerá with 3; In addition, the entities in which there have been the most problems are Mexico City, the State of Mexico and Jalisco.

While the main reasons for the claims were purchase cancellation, the breach of offers or promotions and the delivery of the wrong product, in purchases of toys, video games and computers.

Despite this, Profeco explained that 13 of the claims had already been reconciled using the tool reconcileexpress that offered an immediate solution and managed to recover 114 thousand 241 pesos in favor of consumers.

The above occurs even when Walmart, Sam’s Club and Bodega Aurrerá do not participate in the Good End, since they have an offer campaign called the irresistible endwhich is carried out independently.

Well, Profeco assured that, despite this, “it maintains attention to consumers who are buying” with the stores belonging to Walmart Group and that they are out of the Good End.

In this way, if you want to take advantage of any offer in the stores that participate in the Good End, or the Irresistible End, but you need orientation and advice; or want to file a complaint, you can contact Profeco.

To do this, you can mark the phones: 55 5568 8722 and 800 468 8722, a line that will be available from 9 in the morning to 9 at night the four days that the Good End lasts, that is, until Monday, November 21.

Good End: other stores with claims

Even though Walmart, Sam’s Club and Bodega Aurrerá, accumulate most of the claims on the first day of the Good End; Palacio de Hierro also presented different complaints and complaints for not respecting an offer on some products.

The above, because he had made discounts on a refrigerator and television combo; as well as in a washing center; However, realizing his mistake iron palace removed the offer and refused to honor the offered prices.

Therefore, Profeco took the cases and put them in the process of conciliation so that Palacio de Hierro reaches an agreement with the people who were affected by the error in their promotions.

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