what has happened and what has Apple done about it

Steve Jobs already said it in the key note of the call Antennagate: Apple devices are not perfect. They are electronic devices that go through countless quality and safety tests, but in a small percentage they can always fail. And we have a recent example with an Apple Watch that looks like it has overheated.

A probable case of an overheated battery

The event has been collected in 9to5Mac: the owner of an Apple Watch Series 7 noticed one day that his watch was hotter than normal. When he went to consult it he saw that on the screen there was a high temperature warning, and that its back (where the sensors are) had cracks. That in itself is strange, considering that the ambient temperature at the time was about 21 degrees.

The owner called Apple support for assistance, and the company instructed him to leave the watch somewhere and not touch it until someone in charge contacts him again. The next day, still waiting for that new contact, the user came across the Apple Watch even hotter and with cracks on the screen. She tried to hold it so she could send more photos to Apple, but as she did so she started to hear a “cracking” noise and let go of it. The watch was so hot that she began to smoke and left a mark on the sofa.

Logically, the Apple Watch is disabled, which the user recorded on video:

Taking precautionary measures, the user decided to go to the doctor in case the fumes emitted by the damaged watch could be harmful. The good news here is that the materials of the Apple Watch are not present in enough quantity to be harmful for the human body in case of emitting gases.

A new call to the Apple support service made that from the company elevate the case to a “top priority”, and after a few days the company sent a special box to put the remains of the watch in it and send it to a company repair center. Apparently Apple asked the user not to comment on this with the media, but the user decided to talk to 9to5Mac providing the material from the video above and the one you can see below:

Everything seems to indicate that the battery of that Apple Watch was defective. An Apple technician who we have contacted since applesphere and that we remain anonymous at your request has confirmed this hypothesis as the most logical for such a case. It is extremely rare, but it is not impossible that some unit of the Apple Watch will suffer this due to the fact that it has unfortunately slipped a poorly made battery (or the user hit the device unluckily).

The sweet moment of the Apple Watch

As we have said before, Apple is very exhaustive with its batteries because it still has the memory of more massive failures such as the Galaxy Note 7. Keeping an eye on this is no joke, although it can always happen that the odd battery overheats. No Apple Watch Series 7 is known to have given this problem without prior flaws, so This is a tremendously isolated case. as we also saw in some iPhone 6 or with a Redmi A6 more recently.

Image | Omar Al-Ghosson

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